Privacy policy

Privacy Policy

Hekili operates this store and website to provide you with a curated shopping experience (the "Services"). Hekili is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect and use your personal information when you visit or make a purchase.

Information Collection and Storage

We collect the minimum amount of information necessary to fulfill your orders and provide customer support.

  • Contact details: We collect your name, billing address, shipping address, phone number, and email address to process your transactions.

  • Financial Information: We receive payment confirmations and transaction details. Hekili does not collect, process, or store credit card numbers or other sensitive financial account details. These are handled exclusively by our third-party payment processors.

  • Account, Device, and Usage Information: Hekili does not collect or store user passwords, security questions, device identifiers (like IP addresses), or browser usage data. All such technical and account-related data is collected and managed directly by Shopify to provide and secure the platform. To learn more about how they manage this data, please visit the Shopify Privacy Policy.

How We Use Your Information

We use your contact information solely to perform our contract with you, fulfill orders, arrange shipping, and provide customer support. We do not sell your personal information to third parties.

Children's Data

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at the email below for deletion.

Security and Retention

While we take steps to protect your contact information, no security measures are perfect. We recommend using secure channels for all communications. We retain your shipping and billing details only as long as necessary to maintain our business relationship or comply with legal and tax obligations.

Contact Information

For more information about our privacy practices or to exercise your rights regarding your data, please contact us at: support@hekili.co